Frequently Asked Questions
Everything you need to know about shopping with AJ SANITY.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.